Question 1

What is your cancellation policy?

Accepted Answer

If you wish to cancel your accommodation, we require two days notice (by 12 noon) before your check-in date. Failure to cancel within this time-frame will result in one day’s charge (for each room booked). If you have booked a month in advance, then four days notice is required.

Question 2

What is your booking policy?

Accepted Answer

Our rate is per room per night, with a 2 nights minimum stay booking policy. For 1 night stays, please contact us a week before your required arrival date. Please note 1 night stays are not available in our online booking system. Please call us directly with your enquiry -+44 20 7585 2767 . During our peak season (June to August) we only take bookings of 4 nights minimum stay. We release rooms for 2 nights minimum stay during the peak season stay, one month before the required accommodation date.

Question 3

What time can we check in at?

Accepted Answer

Check in time is from 9 am to 9 pm. Please contact us if you would like to arrive outside these hours, so that we can try to accommodate you. Rooms are guaranteed to be ready by 12 noon latest. If you do arrive early and the room is not ready, you may relax in our lounge area with a tea or coffee while we clean your room.

Question 4

What time is check out?

Accepted Answer

Check out time is 11am. We are able to store your bags if you have a late flight.

Question 5

Does the price include breakfast?

Accepted Answer

Our accommodation is room only with out breakfast. However we do have a lounge area which has a microwave, toaster and kettle where you can prepare your own breakfast or meals.

Question 6

Do you offer Free WIFI?

Accepted Answer

We have free Wi-Fi in all the rooms and also in our conservatory/lounge area.

Question 7

Can I smoke?

Accepted Answer

Smoking is only permitted in our designated smoking area in our garden, which can be used at any time in the day/evening. In order for our guests to be able to enjoy their surroundings, we operate a strict no-smoking policy in all areas inside the guest house (including the use of e-cigarettes). Should a guest smoke in their room, we reserve the right to impose a £100 fine, which will be charged to their pre-authorised credit or debit card. This is to cover the cost of cleaning and fumigating the room.

Question 8

Should I bring a car?

Accepted Answer

Parking is chargeable between the hours of 8:30 AM to 6:30 PM Monday to Saturday (free outside these hours). You can pay at the machine at £3.00 per hour and the maximum stay is 2 hours. There is also a car park at ASDA (3 minutes walk from the guest house) that will give you free parking for 2 hours. Alternatively you can buy a daily parking permit from us that will allow you stay the whole day at £7.80 We are outside the Congestion Zone And Low Emission Zone.

Question 9

Where is the Lavender Guest House?

Accepted Answer

We are situated within a 5 minute walk from Clapham Junction train station (between Lavender Hill and Battersea Rise). Trains regularly run from Clapham Junction to Victoria and Waterloo (in the centre of London). Both are a 10 minute train journey, being the most convenient way to travel around the centre of London.

Question 10

How do I reserve a room?

Accepted Answer

Our official web site is the only platform where best rates are guaranteed. Bookings can be made online or by telephone. We accept cash in Sterling and all major debit / credit cards.

A VERY WARM WELCOME

New Telephone Number – 0044+ 0204619 8012

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